Dialogic Voice Products DualSpan Series Side view of D/480SC-2T1 Shown D600SC-E1 Shown t FEATURES AND BENEFITS SCSA HARDWARE MODEL AEB HARDWARE MODEL PEB HARDWARE MODEL • High channel-per-slot density: two E-1/T-1 ISDN PRI lines plus 30 or 60 channels (E-1)/24 or 48 channels (T-1) of voice DualSpan Series processing in a single ISA slot. Voice Processing and T-1/E-1 ISDN PRI Boards System integrators and developers can lower costs by incorporating more ports per FORM RESOURCE OS MODEL CHANNELS INTERFACE SIGNALING FACTOR BUS SUPPORT chassis, by using machines with fewer slots, and by easing MS-DOS R2 MF, conŢguration/installation. D/300SC-2E1 30 dual E-1 (2.048 Mb/s) ISA AT SCbus UNIX CAS, Windows NT ISDN • Create more cost-effective switching solutions via access to MS-DOS R2 MF, the SCSA™ SCbus™ with its 2048 D/600SC-2E1 60 dual E-1 (2.048 Mb/s) ISA AT SCbus UNIX CAS, time slot capability; build higher Windows NT ISDN density systems and large, MS-DOS Robbed Bit, multinode systems through D/240SC-2T1 24 dual T-1 (1.544 Mb/s) ISA AT SCbus UNIX ISDN SCxbus™ interbox Windows NT communications. The SCbus also provides access to a wide variety MS-DOS Robbed Bit, of technologies such as fax, D/480SC-2T1 48 dual T-1 (1.544 Mb/s) ISA AT SCbus UNIX ISDN text-to-speech, and automatic Windows NT speech recognition. he DualSpan™ Series of digital voice and network interface boards provide two E-1 or • Dialogic downloadable signal T-1 ISDN Primary Rate Interface lines of service termination and call processing for and call processing Ţrmware, T30 or 60 voice channels (E-1 boards) or 24 or 48 channels (T-1 boards) in a single PC SpringWare™, provides easy slot. Functionally, the DualSpan boards are equivalent to two single-span boards, such as the feature enhancement and Ţeld- D/300SC-E1 or D/240SC-T1, combined into one single–slot ISA board. A proven performance based on unique multiprocessor architecture comprising digital signal over four million installed ports processors (DSPs) and general purpose microprocessors handles all telephony signaling and performs all DTMF, MF, and audio/voice • PerfectDigit™ DTMF (touchtone) signal processing tasks. The DualSpan boards, as members of the provides reliable detection DIALOG/HD™ High Density Voice and Switching Products Series, during voice playback — allows are based upon Signal Computing System Architecture™ (SCSA™). callers to “type-ahead” through SCSA provides an open architecture that enables developers to use menus products from multiple vendors to build a uniŢed computer telephony 1 Dialogic Corporation Dialogic North American Sales Dialogic Latin America & Caribbean Dialogic Europe Dialogic Asia/PaciŢc 1515 Route Ten • Parsippany, NJ 07054 1-800-755-4444 (Buenos Aires) (Brussels) (Singapore) 1-973-993-3000 • fax: 1-973-993-3093 or 1-973-993-3030 54-1-328-1531 or -9943 32-2-712-4311 65-339-9833 http://www.dialogic.com fax orders: 1-973-631-9631 fax: 54-1-328-5425 fax: 32-2-712-4300 fax: 65-339-9211 sales@dialogic.com dlac.sales@dialogic.com dte.sales@dialogic.com asia.sales@dialogic.com Dialogic Voice Products DualSpan Series FEATURES AND BENEFITS (cont.) solution. SCSA provides features such as distributed switching, logical addressing, • Independent Motorola DSP56002 digital and location independent resource management. signal processors, clocked at 66 MHz, each Downloaded firmware algorithms, SpringWare™, executed by the on-board with private, high-speed SRAM, permit DSPs, provide variable voice coding at 24 and 32 Kb/s ADPCM, toll quality G.726 execution of high-performance ADPCM at 32 Kb/s, and 48 and 64 Kb/s µ-law or A-law PCM. SpringWare signal processing algorithms Sampling rates and coding methods are selectable on a channel-by-channel basis. Applications can dynamically switch sampling rate and coding method to • Intel 486GX microprocessors off-load call optimize data storage or voice quality as the need arises. SpringWare Ţrmware also processing tasks from host PC, giving more provides reliable DTMF detection, DTMF cut-through, and talk off/play off power to the application suppression over a wide variety of telephone line conditions. • Board Locator Technology™ eliminates Dialogic voice products offer a rich set of advanced features, including state-of- confusing dip switch or jumper settings the-art DSP technology and signal processing algorithms, for building the core of and simpliŢes installation any computer telephony system. With industry-standard ISA bus expansion boards and a variety of channel densities to choose from, you can integrate • C language application program interfaces Dialogic voice products easily into exactly the type of system you require at a price (APIs) for Windows NT® and UNIX® and performance level unmatched in the computer telephony industry. (multiple variants) shorten the In real time on all channels, DualSpan voice boards development cycle so you can get your • connect to 30/60 E-1 or 24/48 T-1 telephone channels applications to market faster • detect touchtones • ConŢgure multiple boards in a single PC • play voice messages to a caller (ISA bus) for easy and cost-effective system • digitize, compress, and record voice signals expansion on the best computing platform • place outbound calls and automatically report the result for your needs CONFIGURATIONS • Support for worldwide ISDN Primary Rate Use DualSpan boards to develop sophisticated, multifunction computer protocols telephony systems incorporating capabilities such as voice processing, speech recognition, and text-to-speech. The DualSpan boards share a common hardware • Supported in Dialogic CT Media™ for and firmware architecture with other Dialogic SCbus™ boards for maximum Windows NT which provides a standards- ţexibility and scalability. Add features or grow the system while protecting your based application development software platform and run-time environment for investment in hardware and application code. Applications can be ported easily to building open telecommunication servers lower or higher line-density platforms with only minimum modiŢcations. that can support multiple applications* The DualSpan boards install in IBM® PC AT® (ISA bus) and compatible computers (80386, 80486, and Pentium™-based PC platforms). A DualSpan • Supports Boardwatch™, the SNMP- board occupies a single expansion slot. Up to 16 boards can be configured in a compatible software for remote CT system with each board sharing the same interrupt level. The number of boards board management and channels supported depends on the operating system used. The maximum * CT Media Version 1.1 supports all ISA based DualSpan number of lines that can be supported is dependent on the application, the boards. amount of disk I/O required, and the host computer CPU and power supply. APPLICATIONS DualSpan boards can operate in either terminate or drop-and-insert conŢgurations. In a terminate conŢguration, the DualSpan board handles the call • Voice messaging processing of the digital audio and telephony signaling. If additional resources • Interactive voice response such as automatic speech recognition (ASR), facsimile, or text-to-speech (TTS) are required, the resources can be switched to the call via the SCbus. When a • Debit card and international call back DualSpan board is installed as a terminating device, no external channel bank is required and the system operates as a standalone call-processing node. • Audiotex In a drop-and-insert configuration, the two E-1 or T-1 interfaces on the • Operator services DualSpan board are connected via the SCbus and continuously pass all network interface time slots through to each other. This conŢguration can join two separate • Telemarketing/call center network interface lines or it can be placed in-line, between an E-1 or T-1 line and a • Dictation switch (a PBX, for example). Calls on individual E-1 or T-1 channels can either terminate at one of the call processing resources on board or “flow through” • Auto dialers transparently from the “upstream” E-1/T-1 interface to the “downstream” interface. In this conŢguration, the 24 (T-1) or 30 (E-1) ports of voice processing • NotiŢcation systems are usually sufficient to handle the 48 or 60 ports of T-1 or E-1 interface. The • On-line data entry/query D/240SC-2T1 and D/300SC-2E1 boards are ideal for drop-and-insert conŢgura- tions such as those used in call completion and call routing applications. DualSpan boards enable you to expand a system with minimal impact on 2 Dialogic Corporation Dialogic North American Sales Dialogic Latin America & Caribbean Dialogic Europe Dialogic Asia/PaciŢc 1515 Route Ten • Parsippany, NJ 07054 1-800-755-4444 (Buenos Aires) (Brussels) (Singapore) 1-973-993-3000 • fax: 1-973-993-3093 or 1-973-993-3030 54-1-328-1531 or -9943 32-2-712-4311 65-339-9833 http://www.dialogic.com fax orders: 1-973-631-9631 fax: 54-1-328-5425 fax: 32-2-712-4300 fax: 65-339-9211 sales@dialogic.com dlac.sales@dialogic.com dte.sales@dialogic.com asia.sales@dialogic.com DualSpan Series Dialogic Voice Products E-1 PBX PSTN SCbus D/300SC-2E1 Dual E-1+Voice E-1 TTS ASR FAX PC D/300SC-2E1 ConŢguration Example SCbus PSTN T-1, ISDN D/480SC-2T1 or MSI/SC Dual T-1 + Voice 2 PBX ASR VFX/40ESC or TTS Local CP-6/SC or CP-12/SC Telephones PC D/480SC-2T1 ConŢguration Example existing applications. A D/600SC-2E1 board, for example, can replace two D/300SC-E1 single-span boards without requiring changes to the application software. ISDN PRI SUPPORT Dialogic ISDN Primary Rate Interface (PRI) Access Firmware is a feature enhancement to the DIALOG/HD Voice and Switching Products Series. Dialogic PRI Firmware is approved for use with many popular protocols in major markets, based on both T-1 (1.544 Mb/s) and E-1 (2.048 Mb/s) physical interfaces. Features and beneŢts of ISDN PRI include • ISDN Primary Rate connectivity to Dialogic computer telephony systems • Dialed Number IdentiŢcation Service (DNIS) enables application to automatically identify the purpose of the incoming call • Automatic Number IdentiŢcation (ANI) enables application to identify the calling party • ANI-on-Demand feature saves money by requesting ANI information only when needed • ISDN offers inherent beneŢts to call center applications with its fast call setup and fast retrieval of DNIS and ANI information on inbound calls • Call-by-Call Service Selection — Allows an application to select the most place outbound calls and automatically report the result 3 Dialogic Corporation Dialogic North American Sales Dialogic Latin America & Caribbean Dialogic Europe Dialogic Asia/PaciŢc 1515 Route Ten • Parsippany, NJ 07054 1-800-755-4444 (Buenos Aires) (Brussels) (Singapore) 1-973-993-3000 • fax: 1-973-993-3093 or 1-973-993-3030 54-1-328-1531 or -9943 32-2-712-4311 65-339-9833 http://www.dialogic.com fax orders: 1-973-631-9631 fax: 54-1-328-5425 fax: 32-2-712-4300 fax: 65-339-9211 sales@dialogic.com dlac.sales@dialogic.com dte.sales@dialogic.com asia.sales@dialogic.com Dialogic Voice Products DualSpan Series • Subaddressing allows direct connection to individual extensions or devices sharing the same phone number; or, it can be used as a proprietary messaging mechanism • Powerful and universal software API simpliŢes access for developers who are unfamiliar with ISDN, yet enables sophisticated control of features • Multinational approvals with many popular protocols • User-to-User Information allows an application to send proprietary messages to remote systems during call establishment • Facility, Notify, and optional information elements allow applications to work with network-speciŢc supplementary services SOFTWARE SUPPORT DIALOG/HD DualSpan boards are supported by Dialogic System Software and Software Development Kits for MS-DOS®, Windows NT®, and UNIX® operating system environments. These packages contain a set of tools for developing complex multichannel applications. For added flexibility, the DualSpan ISA-based boards are also supported in Dialogic CT Media. This resource management software makes application development easier, and enables applications from different suppliers written to standard APIs like ECTF S.100 and TAPI to work together on a single server. CT Media makes this possible by managing technology resources (boards and host- based technologies) within the server, and providing basic switching functions to multiple client applications. CT Media runs on Windows NT 4.0. A minimum of 24 MB should be used in any Ţeld-deployable system with 64 MB or more recommended. A Pentium™-class processor is recommended, as is a fast (i.e., SCSI II) disk I/O system. The DualSpan Series supports Boardwatch™, the SNMP–compatible software for remote CT board management. Boardwatch simpliŢes the management and lowers the total cost of operation of CT devices. These centralized management capabilities provide a single point of conŢguration and inventory for all network devices. Fault management for high–availability systems includes diagnostics, detection, and recovery capabilities.n FUNCTIONAL DESCRIPTION For detailed descriptions and block diagrams, see the D/300SC-E1 or D/240SC-T1 data sheet for analogous single-span E-1 and T-1 functionality.n 4 Dialogic Corporation Dialogic North American Sales Dialogic Latin America & Caribbean Dialogic Europe Dialogic Asia/PaciŢc 1515 Route Ten • Parsippany, NJ 07054 1-800-755-4444 (Buenos Aires) (Brussels) (Singapore) 1-973-993-3000 • fax: 1-973-993-3093 or 1-973-993-3030 54-1-328-1531 or -9943 32-2-712-4311 65-339-9833 http://www.dialogic.com fax orders: 1-973-631-9631 fax: 54-1-328-5425 fax: 32-2-712-4300 fax: 65-339-9211 sales@dialogic.com dlac.sales@dialogic.com dte.sales@dialogic.com asia.sales@dialogic.com DualSpan Series Dialogic Voice Products nTechnical Specifications** Max. boards/system 8 (Windows NT, UNIX); number may be limited by application and system performance. AUDIO DIGITIZING: 32 Kb/s G.726 ADPCM 24 Kb/s OKI ADPCM 32 Kb/s OKI ADPCM 48 Kb/s µ-law PCM 64 Kb/s µ-law PCM POWER REQUIREMENTS: D/240SC-2T1 +5 VDC 2.0 A, typical; 2.4 A, max. +12 VDC 30 mA typical; 40 mA max. –12 VDC 30 mA typical; 40 mA max. D/300SC-2E1 +5 VDC 2.5 A, typical; 3.0 A, max. +12 VDC 30 mA typical; 40 mA max. –12 VDC 30 mA typical; 40 mA max. D/480SC-2T1 +5 VDC 3.6 A, typical; 4.5 A, max. +12 VDC 30 mA typical; 40 mA max. –12 VDC 30 mA typical; 40 mA max. D/600SC-2E1 +5 VDC 3.9 A, typical; 4.5 A, max. +12 VDC 30 mA typical; 40 mA max. –12 VDC 30 mA typical; 40 mA max. OPERATING ENVIRONMENT: Operating temperature 0° C to +50° C Storage temperature –20° C to +70° C Humidity 8% to 80% noncondensing Cooling 6 CFM minimum per slot (D/600SC-2E1 and D/480SC-2T1 models only) HOST BUS ARCHITECTURE: Form factor ISA PC AT, 13.3 in. long. 0.793 in. wide (total envelope), 4.5 in. high (excluding edge connector) ** All speciŢcations are subject to change without notice. NOTES See either the D/300SC-E1 or D/240SC-T1 data sheet for the SpringWare voice processing specifications that apply to the E-1 or T-1 DualSpan boards respectively. For network interface speciŢcations, see the DTI/SC data sheet. DualSpan boards do not support PEB. HARDWARE SYSTEM REQUIREMENTS • 80386, 80486, or Pentium IBM PC AT (ISA) bus or compatible computer • Operating system hardware requirements vary according to the number of channels being used • Recommend cooling fan speciŢcations of 6 CFM minimum per slot for D/600SC-2E1 and D/480SC-2T1 models ADDITIONAL COMPONENTS • Multidrop SCbus cables available 5 Dialogic Corporation Dialogic North American Sales Dialogic Latin America & Caribbean Dialogic Europe Dialogic Asia/PaciŢc 1515 Route Ten • Parsippany, NJ 07054 1-800-755-4444 (Buenos Aires) (Brussels) (Singapore) 1-973-993-3000 • fax: 1-973-993-3093 or 1-973-993-3030 54-1-328-1531 or -9943 32-2-712-4321 65-339-9833 http://www.dialogic.com fax orders: 1-973-631-9631 fax: 54-1-328-5425 fax: 32-2-712-4300 fax: 65-339-9211 sales@dialogic.com dlac.sales@dialogic.com dte.sales@dialogic.com asia.sales@dialogic.com 00-2850-004